Apartment & Building Services Overview

Your entry door is a fire door and is tagged and certified as such. Please note the following important information in relation to your front entry door:

Tampering with this door and its closer may affect its functionality in the event of an emergency and, as such, we recommend reporting any issues with this door immediately to the Caretaking team. Please do not undertake any maintenance of this door yourself.

Do not use any object to hold this door open – this door must always be closed.

Do not install any additional locks, dead bolts or magnetic door stops to these doors.

Never tamper with the self-closer installed on this door.

Please note if your door is found to be faulty upon assessment by the fire door inspection company which inspects annually, you or the body corporate may be liable for repair or replacement charges.

Do not use any object to hold open common area doors – these must always be closed.

Tampering with these doors and closers may affect its functionality in the event of an emergency and as such we recommend reporting any issues with these doors immediately to your Residential Services Manager/ body corporate management.

Dawn has an embedded electricity network managed by Hum Energy, which means that the development purchases its electricity in bulk. This arrangement reduces network charges by aggregating all electrical meters through one metering point that is directly connected to the main electricity network, providing a competitive energy rate to all residents.

An electricity account will need to be opened in the occupant’s name from settlement, regardless of the move-in date.

To establish your account with Hum Energy, please follow the instructions here. This is also available on the Mosaic Residential app and was emailed to you in the lead-up to settlement.

Apartments retain their own individual meter and will be billed monthly. Please note that under an embedded electricity network, you are required to sign up with Hum Energy rather than another provider, however, the supply rates are lower than what you would obtain under a retail arrangement.

The apartment switchboard is the point from where your electricity is distributed throughout the apartment. This panel houses the Main Switch and protection devices for your electrical installation. The main switch, as labelled, will isolate the electricity at this point from your apartment if in the OFF or DOWNWARD position.

Beside this switch are the safety switches/circuit breakers for the apartment power points, light fittings, wall oven and air conditioning unit. These switches operate in the same orientation as the main switch. They are labelled POWER, LIGHTS, WALL OVEN or AIR CONDITIONING on the panel. There may be multiples of these depending on the size of the apartment.

In a fault condition, these switches will act automatically and switch to the OFF or DOWNWARD position, thereby isolating the power to this service/portion of the apartment. Please refer to the photograph below that identifies the main switch and the safety switches/circuit breakers.

If a fault is detected, the Safety Switch/Circuit Breaker will automatically switch to the OFF position. This can be caused by faulty appliances plugged into power points. In order to find the problem, it is recommended that all appliances be switched off and unplugged from the power points. With this done the switch should be able to be turned back ON in the manner described above.

To identify the faulty appliance, reinstate the plugs back into the power points one by one and turn on. Upon the reinstatement of the faulty appliance, the switch will automatically switch OFF, identifying this as the faulty appliance.

Every apartment is fitted with multiple interconnected 240V battery-backed ionisation smoke alarms located on the ceiling.

These alarms will provide an audible alarm at all locations in the event of an alarm occurring. If the protective cover is still in place on moving-in, please remove it.

Testing your smoke alarm

• Perform a visual inspection of the smoke alarm
• Constant illuminated GREEN neon is indication that mains power is connected.
• A RED flashing neon every 40-60 seconds indicates correct operation and the device is ready for smoke detection.
• Perform a Push Button Test – Pressing the button on the face of the device labelled PUSH TO TEST does this. After 3 seconds (approx.) the alarm will sound along with other interconnected alarms within the apartment. In this event the operation of the device is correct. This procedure should be carried out at every device within the apartment.
• Cleaning – The smoke detector should be cleaned monthly to ensure it is free from dust or dirt. The smoke detector can be vacuumed or cleaned with a soft brush to remove dust or dirt. Please ensure the smoke detector is tested again after cleaning. Residents residing in coastal properties may need to undertake more frequent cleaning due to higher humidity and salt exposure, which can increase the likelihood of false alarms occurring.

Battery Replacement

• If the device sounds an audible beep at approximately 1 minute intervals then this may mean that the battery needs replacing. Remove the device from the ceiling by simply pulling the alarm from its casing that is fixed to the ceiling. Replace the battery at the rear of the device and reinsert the device back into the ceiling housing.
• It is recommended that battery replacement be undertaken annually and then re-tested each time. This device requires a 9 Volt DC carbon zinc or alkaline battery which may initially be located in the smoke detector but needs to be installed.

The individual smoke detectors within your apartment are not connected to the fire brigade (also known as Queensland Fire & Emergency Services or QFES).

The smoke alarms in the lobbies on every apartment level will trigger Dawn’s emergency warning systems and deliver an evacuation alert via the ceiling speaker installed within your apartment. If you have burned any cooking etc, please do not open your front door to air the smoke.

The thermal alarms in the common areas are triggered by the presence of heat, activating the building alarm, fire sprinklers and also alerting the fire brigade.

Each apartment has separate hot and cold water meters and will be individually charged for their usage.

Water meters dedicated to each apartment are located in the service cupboards in your lift lobby. The meters are fitted with AMR remote reading technology, meaning the council will very rarely need to gain access to your lobby to read meters.

Hot water at Dawn is delivered via a centralised gas hot water system with Hum Energy, providing the development with a cheaper rate of hot water supply through this bulk arrangement. This system supplies hot water continuously; unlike a typical heating system for a house, you will not run out of hot water.

Your cold water will be billed by the local water authority. They will be in touch with you following settlement to bill you for your usage and service connection.

The cold water shut off valve for your apartment is located under the laundry sink. This valve will shut off your apartment’s water supply.

When connecting your washing machine for the first time, please keep in mind that you will need to first drill out the required spigot for water drainage.

There may be multiple connection points available in which case you can select the spigot that best suits your machine and hose length.

The laundry power point that enables dryer operation will only be live while the exhaust fan is also in operation. The activation switch is typically located beneath the laundry light switch.

This design feature to each apartment has been implemented to control heat build-up and ensure moisture does not accumulate within your laundry and apartment generally, in order to preserve the life of your finishes and minimise the risk of mould.

Gas cooktops within Dawn are supplied via your Hum Energy account. The cooktops are not metered and are charged at a very low daily rate.

All apartments within Dawn are equipped with access to Fibre to the Premises (FTTP) NBN internet connection.

Dawn provides residents with an exceptional building-wide wireless internet experience via Rush Broadband. Enjoy excellent, reliable customer service, simple 60-second activation, NBN level speeds of up to 100 Mbps, no set-up fees or lock-in contracts, and a very competitive monthly fee.

Simply connect to the Wi-Fi using the supplied details on the pre-installed Rush router you’ll find in either your apartment service cupboard or the robe of a secondary bedroom. You will be automatically redirected to the sign-up page where you can finalise your details and access the internet immediately.

Please note your first two months’ connection is free, and you will be notified in advance when your first payment will be deducted.

Alternatively you may wish to connect your NBN with another provider. You will find your NBN ‘NTD’ (Network Termination Device) located either in a hallway cupboard or within the robe of a secondary bedroom beneath the distribution board. Please note you will likely incur a new connection set up fee of around $300 as this NBN Co. charge is typically passed on from your internet provider.

Click here to see Rush’s current plans and here for technical support information.

Free-to-air and Pay TV provisioned points have been installed to select locations within each apartment.

To arrange your connection, please contact Foxtel or alternative provider directly. Please note any connection fees/ account establishment fees are the liability of the resident to pay.

For Residents’ security, privacy, and convenience, a parcel room is located in Dawn’s foyer. 

All Residents will have swipe access to the parcel room to collect their parcels 24/7. We kindly request you review the housekeeping points below to familiarise yourself with the Parcel Room procedure.

Parcel Room Procedure:

• Upon arrival, couriers will dial the Concierge, who will give them access to the building and parcel room to drop off the item.
• Residents will then receive a notification from the courier service that the item has been delivered. Please note that you will not receive a notification from Mosaic’s Concierge. 
• To ensure a fair parcel storage system, we kindly request you collect your parcels at your earliest convenience after receiving notification of delivery.

Rest assured, Dawn’s Parcel Room is monitored by CCTV surveillance. 

Dawn has a garbage chute disposal point located in the communal corridor of your floor.

The garbage chute system can be used for general waste only.

Under no circumstance should glass or glass bottles be placed in the garbage chute.

Do not leave waste adjacent to the chute door. If there is a blockage, please contact Caretaking to report the issue and in the meantime, dispose of your waste in the main refuse bins provided.

For larger items and recycling – the bin store is located on ground level. This area is accessible with your entry door key.

To prevent garbage chute blockages, loose garbage, large items and oversized garbage bags must not be deposited in the garbage chutes. All garbage must be properly bagged, bound, or packaged to reduce or eliminate mess and odours. Incorrect use of the bin chute may cause damage to the system and building and call out fees for inappropriate usage will be on-charged to the resident responsible.

Boxes must be flattened before being placed into the recycling bin. Furniture and any unwanted goods are to be disposed of offsite and arranged by residents – such goods should not be dumped in the refuse areas.

Any issues with the bins are to be reported to the Resident Services Manager on 1300 729 542 or dawn@mosaicbespokeliving.com.au who will facilitate review and rectification. This will be communicated back to the Body Corporate and Committee if there are any issues.

In the event of the lift shutting down, being stuck on a level or not calling, a call out request can be logged with OTIS directly while the lift is still under warranty. Please note, if no fault is found, a call out fee may be applicable.

24/7 Customer Service Centre: 1800 626 847

The lifts are managed by Mosaic Caretaking on behalf of the Body Corporate. To raise any issues, please contact the Resident Services Manager on 1300 729 542 or by emailing dawn@mosaicbespokeliving.com.au. In the event of an emergency outside of business hours, residents should call 0455 346 452.

In the event of the garage door not opening or closing, residents can report this issue to the Resident Services Manager on 1300 729 542 or by emailing dawn@mosaicbespokeliving.com.au. A contractor will be arranged to attend and make the door safe/ accessible if locked down.

Please note this immediate attention will typically ensure the door is open for free movement until further work can be completed to have the door fully operational.

While the door is under warranty, the original installer will be responsible for repairs to ensure the warranty is not voided.

Any routine general maintenance items relating to the common areas are to be reported to the Resident Services Manager on 1300 729 542 or by emailing dawn@mosaicbespokeliving.com.au.

This includes items relating to cleaning and gardening, which are maintained on a regular basis as per the Caretaking Agreement. If any additional work beyond the Agreement scope is required, this will be at the cost of the Body Corporate and must be authorised by the Body Corporate Committee. 

For wear and tear to fittings, any items required to be replaced following the warranty period will be at the cost of the Body Corporate.

Items requiring attention will be communicated back to the Body Corporate and Committee if it is over the Caretaker’s spending limit. Once accepted, the works will be scheduled for completion in order of priority.

While the complex is in the Defect Liability Period, all general electrical & plumbing issues are to be directed to the Resident Services Manager on 1300 729 542 or by emailing dawn@mosaicbespokeliving.com.au.

In the event of an emergency outside of business hours, residents should call 0455 346 452.

We take the safety of our residents extremely seriously.

The security of your building and well-being of fellow residents is of paramount importance. As a community, we all need to look out for each other and be extra vigilant.

The property’s entrances (including the car park entrance, B1, B2 and B3 lobby’s and common areas) are Council compliant and designed to mitigate the risk of unlawful entry. These areas are also under 24-hour CCTV monitoring. However, despite all this, unfortunate events can still occur.

To minimise the danger of potential breaches, we ask residents to:

• Never put your apartment keys on a keychain with your address on it.
• Do not leave keys, access fobs or garage remotes in mailboxes
• Ensure all entryways remain closed and locked behind you.
• Ensure no one follows you into the building. Be aware of tailgaters; if you don’t know them, please do not allow them into the complex.
• Ensure none of the following are stored in your car while unattended:  keys, carpark remotes or access fobs; valuables; anything with your personal information.
• Always lock your car and do not leave valuables in it. If you cannot take valuables with you, keep them out of plain sight.
• Not store valuables in the garage/carpark storage facilities.
• Secure your bike with a good quality lock (‘D’ locks generally provide a higher level of security).
• Engrave your bikes with the first letter of the Australian state that your licence is in, i.e. Q, then your driver’s licence number.
• Record basic details of your bike, including make, model, colour, and serial number, and keep a photograph of it if you need to report its theft to the police.
• Call the police straight away if you witness or discover a theft/security breach. Do not touch anything in the relevant area until the police have investigated.
• Ensure adequate insurance for your apartment, car(s), and any storage areas, including contents, has been arranged.
• Report any lost access fobs or garage remotes immediately to your Residential Services Manager via dawn@mosaicbespokeliving.com.au.

Always take note of anyone acting suspiciously. If you see anything unusual, please contact the Police or (within business hours) the Resident Services Manager on 1300 792 542.

In the unfortunate event that a security breach or theft occurs, please report the incident immediately to both the police and your Resident Services Manager. Please note such matters need to be handled by the affected resident(s) directly with the police. The role of the Resident Services Manager is to provide the police with any requested security footage or other information, and to assist with arranging repairs or insurance claims that relate to the building only.

Apartment living requires special consideration when it comes to fire safety.

Fire protection systems are an essential part of any building. It is important to understand that it is unknown whether an evacuation alarm instance is false or genuine until the Queensland Fire Emergency Services (QFES) attends the building to determine the cause of the alarm.

Stay safe by planning and responding to a fire or emergency by following these simple steps:

• Familiarise yourself with the building’s fire evacuation plan; look for the posted Fire Evacuation Diagrams on your level and take the time to read and understand.
• Know the location of the emergency fire exit stairs on your floor.
• Only use the fire hose reel and portable fire extinguisher if you feel confident and safe in doing so.
• Make an escape plan with your family or other occupants. Include an arranged safe meeting place outside the building.
• Fire stairs provide a safe evacuation passage that will lead you to a safe place away from the building. Never prop open any fire stair doors as this will cause smoke and heat to enter the fire stairs.
• Familiarise yourself with the designated Assembly Point.

Upon the sounding of the evacuation tone, occupants are to:

• Respond immediately. Do not wait.
• Evacuate the building using the nearest safe emergency exit and proceed to the designated external Assembly Point.
• If safe to do so, close all doors behind you as you leave.
• In the case of a Fire, do not use the lifts as they are not flame or smoke resistant.
• Assist mobility impaired persons to a fire safe area (if safe to do so)
• Stay clear of the driveway and away from the hydrant/sprinkler booster boxes.
• Call 000 (triple zero) from a mobile phone.
• Acknowledge re-entry to the building cannot be granted until the QFES personnel have completed their checks and confirmed the building is safe. Mosaic Property Group will also be made aware of the alarm.

Dawn’s apartments are designed to provide residents with a level of fire protection in accordance with fire regulations. Any time that a general fire alarm sounds, it is imperative to your safety that all residents respond and evacuate the building, using the designated fire stairs.

Please keep in mind your safety and more importantly, the safety of your children. When placing furniture, plant pots, barbecues etc. on balconies, as a guide, please make sure they are positioned a minimum of 1.2 metres back from the balustrade to prevent this furniture being used as a step up and over the balcony balustrade.

It is important that you check and clear the drain(s) on your balcony or terrace on a yearly basis, with additional checks after any significant storm events or other activities conducted on your balcony surface that may lead to debris clogging your drain i.e. washing of pets, potting of plants etc.

Please do not hose any potting mix or plant matter into the drainage system to prevent the risk of blockages. All pots should be slightly raised and placed on drip trays.

Mosaic will not be liable for any water damage that arises as a result of drains becoming blocked from lack of maintenance.

If you wish to carry out any works within your apartment, balconies, basement car space, storage space or external areas, you must seek consent from the body corporate, as detailed in the by-laws.

Please contact the Body Corporate Strata Manager, who can assist with the approvals process by liaising with the Body Corporate Committee on your behalf.

Stratacare

Sarah Pearson

07 5531 2622

sarah.pearson@stratacare.com.au

Once consent is received, you should also read the by-laws carefully before undertaking any form of work within your lot which may affect common property. It should be noted that any unauthorised works carried out may void applicable warranties.

For any further queries relating to the above, please contact the Body Corporate Strata Manager.